FAQ
Helpful answers before you bake, order or get in touch.
01 · Products
What does ktaevori™ offer?
Our Sweet Bake Collection includes cookie cutters and stamps, silicone cake and donut molds, coated carbon steel pans, chocolate and fondant molds, reusable baking cups and frozen dessert molds.
Can all silicone molds go in the oven?
No. Berry Bonbon is designated for cooled confectionery work, Ribbon Atelier for room-temperature decorating, and Cloud Kiss for chilled or frozen desserts. For baking molds and cups, follow the verified oven rating on the item’s packaging. Do not assume all silicone pieces share a temperature limit.
Are dimensions and capacities exact?
Measurements are approximate. Listed capacities refer to full-to-rim volume, not recommended batter fill. Cups and fluid ounces are US customary measures. Check the individual product page for sizes and included pieces.
How should I care for my tools?
Follow the product-specific instructions. Use gentle cleaning methods, avoid sharp tools on silicone and coated surfaces, and dry thoroughly. Do not assume dishwasher, microwave or freezer compatibility unless stated on the product label.
Are the removable-bottom pans watertight?
No. Petite Patisserie tart pans and the Little Celebration springform pan are not watertight. Follow the product’s recipe and support instructions.
02 · Orders & payments
How do I order?
Select your item, add it to your cart and complete checkout. Check the selected product, shipping address and email before paying.
Can I change or cancel an order?
Email us as soon as possible, ideally within 24 hours of placing it. We will check whether a change is still possible; cancellation is not guaranteed once fulfilment has started.
Which payments can I use?
Use the payment methods displayed at checkout. Availability can depend on your location and currency.
03 · Shipping
How much is shipping?
Standard shipping is free on all orders to supported checkout destinations, with no minimum purchase and no handling or packaging fees.
How long does delivery take?
Processing takes 2–4 business days after payment confirmation. Standard transit takes approximately 10–15 business days after dispatch: about 12–19 business days in total. Business days exclude weekends and public holidays. These are estimates.
How do I track my order?
Tracking details are emailed after dispatch. Contact us if you have no shipping update after 5 business days, or your order has not arrived within 20 business days of purchase.
04 · Returns & refunds
What is the return window?
Request a return within 30 days of delivery. Change-of-mind items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us for instructions first.
Who pays return postage?
You pay change-of-mind return postage. We cover return shipping for confirmed damaged, defective or incorrect items when a return is required.
What if my item arrives damaged?
Please contact us promptly, preferably within 7 days, with photos and your order number. We will arrange an appropriate replacement or refund without extra cost. This reporting request does not remove applicable statutory rights.
When will I receive my refund?
After receipt and inspection, approved refunds are processed within 5–10 business days to the original payment method. Your bank may take another 3–5 business days to display the credit.
A little charm in every bake.