Return & Refund Policy

01 · Change-of-mind returns

Request a return within 30 days of delivery. Items must be unused, in their original packaging, with included parts and proof of purchase. For food-preparation tools, an item that has been used with food is not eligible for a change-of-mind return under this policy. This condition does not affect remedies for defective, damaged or misdescribed goods or any mandatory legal right.

02 · How to request a return

1. Email service@ktaevori.com with your order number and the items you wish to return.
2. Tell us the reason, if you wish; include photos for damage, defects or an incorrect item.
3. Wait for the return address and instructions.
4. Pack the item securely and retain proof of postage and tracking.

Do not send goods to the business address without instructions. Contact us within the return window and follow the return instructions promptly.

03 · Return shipping costs

Customers pay return shipping for change-of-mind returns. For confirmed damaged, defective or incorrect goods, we cover return shipping when a return is necessary. Contact us first so we can arrange the appropriate method. No restocking fee is charged.

04 · Damaged, defective or incorrect goods

Please report issues promptly, preferably within 7 days of delivery, with photos of the product and packaging. We will review the issue and arrange an appropriate replacement or refund at no additional cost. The 7-day request does not limit applicable statutory rights.

05 · Inspection & refunds

We will notify you after receiving and inspecting the return. Approved refunds are processed within 5–10 business days to the original payment method. Your bank or provider may require an additional 3–5 business days to show the credit. If we cannot approve a return, we will explain the reason and discuss next steps.

06 · Exchanges & cancellations

For an exchange, contact us first to check availability and instructions. To change or cancel an order, contact us as soon as possible, ideally within 24 hours. We will try to help before fulfilment starts; cancellation after processing or dispatch cannot be guaranteed. Eligible delivered items can follow the return process.

07 · Consumer rights

This voluntary returns policy is additional to any mandatory cancellation, warranty or consumer remedy available under the law that applies to your purchase. Those rights take precedence where they differ.