Shipping Policy
Processing times, delivery estimates and tracking for your baking essentials.
01 · Supported destinations & shipping cost
We offer free standard shipping to destinations accepted at checkout, with no minimum purchase and no additional handling or packaging fees. If your address is not accepted, contact us before ordering. Service availability may change with carrier restrictions.
02 · Processing your order
Orders are prepared within 2–4 business days after payment confirmation. Processing days are Monday–Friday, excluding public holidays. We email an order confirmation after successful checkout and tracking information after dispatch. Contact us if you have not received a shipping update within 5 business days of placing your order.
03 · Estimated delivery
Standard transit is approximately 10–15 business days after dispatch, depending on destination. Including processing, the total estimate is 12–19 business days from payment confirmation. These are estimates, not guaranteed arrival dates. Customs, weather, holidays and carrier disruptions may extend delivery.
04 · Tracking & delivery concerns
Use the tracking information in your shipping email to follow delivery. Tracking scans may take time to update after handover. If an order has not arrived within 20 business days of purchase, contact us with your order number so we can investigate. If tracking says delivered but you cannot find the parcel, check the delivery location and contact us promptly.
05 · Correct shipping details
Provide a complete address, postal code, email and phone number. Contact us immediately about an error. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment begins. If an address issue prevents delivery, we will review the available redelivery or refund options and explain any applicable costs before proceeding.
06 · Taxes & customs
Any taxes collected by the store are shown at checkout. Depending on your destination, local authorities or carriers may assess import duties, taxes or clearance charges not collected at checkout. Unless stated otherwise at checkout, these charges are the recipient’s responsibility. They are separate from our free shipping offer.
07 · Damaged, missing or incorrect items
Keep the packaging and contact us promptly with your order number and photographs where relevant. We will investigate with the carrier and arrange an appropriate solution. Nothing in this policy limits applicable consumer rights.
A little charm in every bake.